Return Policy

Online Store Return Policy

All online sales are final. We do not accept returns, exchanges, or cancellations on any online purchase. Once an order is placed, it cannot be modified or refunded. We ask that you review each listing carefully before completing your purchase.

Return Policy for In-Store Purchases at Madrona, South Lake Union, & Kirkland

Eres brick-and-mortar stores in Madrona, South Lake Union and Kirkland accept returns for store credit or exchange within 7 days of the original purchase. Store tags must still be attached, and the receipt is required. Designer handbags are excluded. 

Condition of Consigned Items

Because our pieces are pre-owned, signs of wear are to be expected and are part of the character of each item. Unless otherwise noted, pieces are not in pristine condition.

We carefully inspect every item and call out any notable flaws in the listing. We encourage you to review all photos closely and read the full description to get a complete understanding of a piece before purchasing, including its condition, measurements, and any noted imperfections.

If you have questions about an item's condition before buying, reach out to us here or call us at (206) 486-2986.

Authentication

All designer items are authenticated by a trusted third-party authentication service prior to listing.

Damaged or Incorrect Orders

While all sales are final, if your order arrives damaged in transit or you receive the wrong item, please contact us within [insert timeframe, e.g. 48 hours] of delivery here with your order number and photos of the issue. We'll work with you to make it right.

Questions Before You Buy

We want you to feel confident in every purchase. If you'd like additional photos, measurements, or details on a piece before buying, please contact us here or call us at (206) 486-2986.