We take pride in curating unique, authentic designer bags while protecting the integrity of our consignors’ items. As such, all sales are final.
In rare cases, we may review return requests for store credit only. If approved:
• A 10% restocking fee will be deducted from the issued store credit.
• The item must pass re-authentication and inspection to confirm it matches the original condition.
• Designer bags showing any signs of wear, damage, or tampering will not be accepted.
In-Store Purchases
Store Credit or Exchange Only: Items purchased in-store (excluding designer bags) are eligible for return for store credit or exchange within 7 days of the original purchase.
• Conditions for Return:
• Items must be unused and in their original condition.
• The store tag must still be attached.
• The original receipt is required.
Location Restriction: Returns and exchanges must be made at the store location where the item was originally purchased.
Eres Boutique reserves the right to make the final decision on all returns and exchanges.
At Eres Boutique, we process orders within 3-5 business days, with shipping costs calculated at checkout. While we strive for timely deliveries, we cannot guarantee arrival by a specific date, as delays may occur due to weather, carrier issues, or other factors beyond our control. Thank you for your understanding.
At this time, we ship only within the United States.
We do not issue refunds for lost, unclaimed, or undeliverable packages. If a package is damaged during transit or returned as undeliverable/unclaimed, it is the customer's responsibility to follow up with the shipping carrier. We will provide a tracking number for all shipments.
Every designer bag sold is authenticated using Entrupy, a state-of-the-art technology that provides a unique digital fingerprint and Certificate of Authenticity for each item.
This privacy policy sets out how Eres Boutique LLC uses and protects any information that you give Eres Boutique LLC when you use this website. Eres Boutique LLC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Eres Boutique LLC may change this policy from time to time by updating this page.
We collect user-provided information. Information is collected through the use of web forms including but not limited to contact forms, sign-up forms and checkout forms. User information collected for example would be names, email addresses and phone numbers. If you make a purchase through our website payments are processed through a trusted third party encrypted gateway. Eres Boutique LLC does not collect and store credit card information. All payment details are handled by the secure third party processor.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• Improve our products and services.
• Periodically send promotional emails about new products, special offers, or other information we think you may find interesting, using the email address you provided.
• Contact you via email, phone, fax, or mail.
• We will never sell your information.
Your use of the website is at your own risk. Use of this website constitutes a consent to our privacy policy. (See our Terms of Service)